COMPLAINT EARLIER SENT _EMAIL ADDRESS WRONG
From: Sambeer Singh
D-178 Ali Vihar Sarita Vihar
Dear Sir, ,
I am ICICI Bank Savings Account
holder having A/C No[protected],
Debit Card N0-[protected]. On[protected] I went to nearby DCB Bank
ATM (DCB07016) at Ali Bistar Badarpur New Delhi for withdrawing money.
After entering all requirements one by one, the ATM Machine got stuck
and money(Rs. 6000) did not come out of the machine in spite of getting
message on my Mobile about the successful transaction. Since then time
and again I have been lodging complaint.Initially I was told that the
money will be credited in my account within one week. After that in
spite of lodging complaint I did not receive any Reply. Then I
approached second level of complaint on 3-7-2014 and I was told that for
this complaint I will get reply within 24 hours. But Bank did not
bother to reply.
After contacting Customer Care again, I was told that as per DCB Bank
records, It was found that Transaction is successful and they also
provided the record of the transactions of that ATM. I got the copy of
the ATM Transaction History of that period. It is clear from the
history, that the transaction started at 15:42:28 and ended at 16:03:29.
Without getting the money, I left and lodged first complaint with DCB
Bank but they advised me to lodge complaint with my own bank, which I
It is clear from the ATM Transaction History that there was some
problem with the ATM.
ICICI Bank customer support has been notified about the posted complaint.