ICICI Bank — Bank account balance deduction

Address:

New Delhi, Delhi, 110001

Hi,

Please refer my ICICI bank account no.[protected]. I have this account over 13 years older and I am maintaining it. Due to some financial issues (as I had to undergo with my mother illness and thus a huge expenses), I was unable to maintain the minimum balance in the account for some time. As I could save Rs. 10, 000/- I transferred to ICICI account to maintain the balance and maintain healthy relationship with ICICI bank. But see what ICICI bank did with me... they deducted all the money as MAB charges, that too Rs. 750-800/- per month (which was never told). They never thought of the customer who is trying to maintain the relationship in this hard-financial tragedy.

After a long discussion with customer support and bank branch employees, they refund my 7 deducted transactions amount which was Rs. 3500/- but never all the amount of Rs. 10000/-. I am extremely disappointed with ICICI bank and want the bank to refund my remaining deducted transaction amount. If I had a clue that the bank will deduct this way from my balance, I would have closed the account instead of trying to maintain the account.

Please refund me all the deducted transaction amount and assure me that no balance will be deducted now, only then I will maintain my ICICI bank account. For now I am very disappointed and a customer who will always advice his colleges/friends to never bank with ICICI bank. Though I do not have any expectation with ICICI bank, just want to see what you can do for your customer's satisfaction.

Regards,
Sachin Prathap Singh