ICICI Bank — Bank is not reimbursing the money which they took by doing fraud

Vinod Prajapati from ICICI Housing Loan department has taken around 4, 000 Rs as processing fees and 15000 Rs as insurance amount for doing my Balance Transfer from PNB Housing Finance Ltd. to ICICI Housing Loan.
Vinod had confirmed that the loan is sanctioned and will be disbursed soon and took the above money from me in the month of November 2021.
Later he changed his words and said the Loan cannot be sanctioned but the paid amount will be reimbursed in 10 to 15 working days.
Since then i've been been following up with the entirre team (inclusing his superiors over whatsapp, calls and emails) and no one is responding.

This is a clear case of fraud and need your help in getting my hard earned money back
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (049696) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team   
Apr 13, 2021
Updated by Leo Lowranse
[protected]@icicibank.com -> is this even a real email id?

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