[Resolved]  ICICI Bank — cancellation of one assist policy

Address:393,Library street,, Ganapathy nagar,, Murungapakkam,, Pondicherry., Pondicherry, Puducherry, 605004

Yesterday i get call from icici customer care for explain about one assist plan
But they did't tell about any charges for that.
But today i checked my account they charge rs.1899 /- for one assist.
So, i don't want the one assist so cancel that and refund that amount to my account quickly.
I didn't able to deactivate the one assist plan from online web site page so deactivate the one assist plan and refund my amount rs.1899/-
If you did't not refund it i will cancel my account from your bank and i tell my my company members also and complain to consumer court also.
Because you people are not tell anyone about the charge for the one assist plan
Was this information helpful?
No (0)
Yes (0)
May 20, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (256960) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23613
    Pending
    2052
    Resolved
    14241
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information