[Resolved]  ICICI Bank — cancellation of request for one assist plan

Today I received a SMS from ICICI bank that :
Dear Customer, we have registered request for New Policy WA Privilege Single Rs. 1899 for OneAssist. Your request no. SR[protected] dated 24-JAN-20 will be completed in 1 wkg day.

SR[protected]: Dear Customer, we have completed your OneAssist Plan request. You will receive the welcome kit within 10 working days.

Without my permission they requested for the plan and from my bank account Rs. 1899 has been debited. I don't need this service as I don't use debit or credit cards, this sevice is completely useless for me. Kindly cancel the request and refund the full amount into my bank account.
Please do 100% refund.

Name : Namrata Jindal
Request no. SR[protected]
contact no. [protected]
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Feb 29, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

When will you get in touch, I want to cancel this plan, and want my money back in my account.

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