ICICI Bank — Cash deposit error in atm

I deposited a sum of Rs 1 lakhs through ICICI ATM machine. The machine took the cash but after some time displayed time out.
Neither my amount came back, not it got credited to my account.
I report to the branch manaher, she asked me to write an application and provided me a service request number SR[protected].

She asked me to wait for three days.
I am in urgent need of this amount. That was bank problem and error in machine. Why should I wait for three days. I have to urgently pay my dues from that amount.

Why customer is suffering due to bank mistake. I am now waiting for my money. If ICICI bank cannot maintain network and machine then atleast deposition in the bank should be Manually.

They are cheating the customers. Who is going to pay the interest of my amount for three days.

The person handling the cash in ATM machine came just after 15 min. And i was make sure that the amount was one lakhs and it will go to the bank and backened will process the money.

Then why I am waiting from the last 24 hours to credited my amount to my bank.
Pl credit my amount by today otherwise bank will have to bear the consequences of this. I shall file a complaint against ICICI to consumer forum and banking ombudsman.
Was this information helpful?
No (0)
Yes (0)
ICICI Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information