[Resolved]  ICICI Bank — cashback not credited and denied to credit without giving a reason

Address:	Mumbai City, Maharashtra
Website:	www.icicibank.com

Icici bank and flipkart apple week offer from jan 09, 2018 to jan 15, 2018 (Both days inclusive)

Link : https://www.icicibank.com/offers/flipkart-emi-offer.page?

As per the offer if a person purchase an iphone 7 on emi and paid minimum rs.32000 using icici credit card then a customer would be eligible for a cashback of rs.5000 which gets credited max. By 15th apr'18.

I purchased an iphone 7 on exchange offer and finally made a payment of 33733 using emi option. As per the terms and conditions i met all the criteria :-
1. Min. 32000 should be made via icici credit card and
2. Purchase must be on emi.

After waiting till 15th april, i called up icici customer care for not receiving a cashback of rs.5000. They raised my complaint & provided me service request no. Sr[protected]. On the next day, i was asked to provide the transaction slip of flipkart. Logically icici should check internally as they can access my statements and transaction history and secondly they can easily approach flipkart. However, i provided maximum information to icici (Including 3 months statements, offer page of icici website and an invoice of flipkart).

Despite of meeting all the criteria and providing all the information i have been told that "your transaction was not eligible for a cashback". When i asked them a reason and i was surprised to see their reply that "we are disappointed to note that we are unable to match your expectations. If you wish, you may escalate the issue further to our grievance redressal cell by following the steps given
Below:

Go to www.icicibank.com — feedback you will find an option""compliments/complaints"" — click on complaints — click on step 3 — fill the form to submit the grevience or to [protected]@icicibank.com

This is a kind of responses icici bank representatives are giving and now anybody can imagine how good they would be in handling customer grievance.

My main concern is not about my cashback only but other customers cashback as well. I remember about my purchase and that is why i'm chasing icici for my cashback but lot of customers do not even remember about the cashback whose cashback profit would ultimately go into icici bank.

Kindly look into it on priority and provide cashback to all eligible customers including me.