[Resolved] ICICI Bank — complainant...

suneelsoni96202

from Delhi, Delhi

Address:

Indore, Madhya Pradesh

Dear sir,

My wife pooja soni works in icici bank malva parisar of indore branch, she has deposited own cash 70000 rs in icici bank deposit machine where after cash deposition machine throw out 18000 rs back and didn't show any balance or status on screen even on sms hence my moved to next atm machine to check the balance, one person who was next to my wife has come to deposit his money when my wife left the place than suddenly deposition machine throw out rest 52000 rs back, the person who came to deposit his money he didn't deposited his cash and took my cash from machine and walk away from the place which is clearly available in cctv footage, he was well aware whom cash belongs, instead of informing to my wife or any other bank staff he left the place after taking my money.

This is happened due to deposit machine error.

Same it's security issue because no one responsible security person there.

I request you to please help us to getting back my 52000 rs.. This is big amount for us as we belongs to middle class family.

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Jun 24, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

May 24, 2018

Updated by suneelsoni96202 Dear Sir,

My wife Pooja soni works in ICICI Bank Malva Parisar of Indore Branch, she has deposited own cash 70000 rs in ICICI Bank deposit machine where after cash deposition machine throw out 18000 rs back and didn't show any balance or status on screen even on SMS hence my moved to next ATM machine to check the balance, one person who was next to my wife has come to deposit his money when my wife left the place than suddenly deposition machine throw out rest 52000 rs back, the person who came to deposit his money he didn't deposited his cash and took my cash from machine and walk away from the place which is clearly available in CCTV footage, he was well aware whom cash belongs, instead of informing to my wife or any other bank staff he left the place after taking my money.

This is happened due to Deposit machine error.

Same it's security issue because no one responsible security person there .

I request you to please help us to getting back my 52000 rs..this is big amount for us as we belongs to middle class family.

Regard...
Suneel Soni
[protected]

Verified Support

May 24, 2018

ICICI Bank Customer Care's response Dear Suneel Soni,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a53fy6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team