[Resolved]  ICICI Bank — complaint against icici bank on life insurance

Dear sir/madam,

I need your help in our bad and critical situation.
My father (Goutam sannyasi) had a car loan from icici bank with having loan insurance (Gl67042491/[protected]

Unfortunately my father passed away on 23rd july, 2018.
We launched death claim (Icici prudential, policy number :[protected] for my father and same has been processed.

Once the death claim got processed then we got a call from burdwan icici bank branch manager (Alok kumar +91 [protected]), he said that
There is a short fall of rs 21/- and once we will pay the same, noc will get processed.
So soon my mother paid rs 21/- and got confirmation from burdwan icici branch (Dixit +91 [protected]) that we would get noc within 15 days.

But within 2-3 days we got a call that there is again shortfall of approx rs 75000/-.
Then i dropped mail to icici nodal officers and they suggested to check with debt manager (Mr. Abdul hasim on +91 [protected])
I called debt manager and he said that there are two outstanding loans (But no confirmation of total amount).

I am wondering why icici bank is asking for money while we do have loan suraksha (Death insurance) for this car loan.

Please find below loan account details.

Loan number : labdn[protected] & spbdn[protected]
Death claim policy number : 20476808

Now we are really so much scared as we don't know why the loan is still active and we are not getting noc of the car.

Hope i will get your kind response, many thanks in advance!!

Thanking you,
Mrinal sannyasi (Elder son of late goutam sannyasi)
Email id : [protected]@gmail.com