ICICI Bank — complaint regarding credit card not applied and used.

Address:1352/5 BHIMPURA CAMP PUNE 411001MAHARASHTRA, 411001

I am writing to inform you about the icici credit card no. 2002 which was not applied by me. Executive from you bank came to my home on[protected] for the recovery of the credit card amount. The credit card bill amount informed by the executive is rs. 30, 000/-. But i have not applied for any credit card and i have not received any card. Without any credit card, how can i use it for paying bill? The executive told me to inform your branch regarding. I visited your bank addressed icici bank, fp 195, cts 853, signature bhamburda, bhandarkar rd, shivajinagar, pune, maharashtra, 411004, they told me that a credit was issued using my pan card and aadhar card. But other details like mothers name, additional residential address, and additional mobile number did not matched. They did not even had my salary slip. My salary is less than rs. 10, 000/-, then how can they provide the credit card. Without any proper verification of documents they issued credit card to some itinerant person.
Kindly look in the matter and provide a positive response.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (601206) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jul 22, 2019
Updated by Akshata Bhosale
Dear Sir,
I was try many time on ICICI complaints portal icicibank.com but they ask me my application number or account number. without this dont accept my compliant. I have only credit card no. [protected] and that number is not accept on your complaint portal.
Complaint comments 

Comments

I reacharged my jio number via upi from myjio app and paid 299 via [protected]@icici. The amount was debitted, but the reacharge was unsuccessful. Date of reacharge - 21/07/19
When i contacted jio customer care they said there is no reacharge request. I need my refund.

ICICI Bank Customer Care's response, Jul 22, 2019
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (604252_0001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dear Customers of ICICI,

If you have not applied credit card, kindly verify your signature in the application form filled for credit card. definitely will not match might be forged for closing their targets. kindly write below mentioned mail id. if you have already wrote then wait for 30days then approach banking ombudsman. ask the bank to give the clarification and explanation in writting that why it has happened. submit all your evidence.

if your would like to register a complaint please do write it to: [protected]@icicibank.com & senior.[protected]@icicibank.com & [protected]@icicibank.com. please dont write to [protected]@icicibank.com your problems will not resolved. if you have not got any satisfactory response from bank within 30days of complaint you may approach banking ombudsman (RBI) definitely they will help you out. you cannot reach baking ombudsman directly without writing a compliant to bank first.

https://cms.rbi.org.in/cms/IndexPage.aspx?aspxerrorpath=/cms/cms/indexpage.aspx

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