[Resolved]  ICICI Bank — concern about icici bank's reputation to me by the expense of rs. 2200/- due to failed transaction at fastag

I was influenced to open fastag account with icici-fastag portal for my car (Wb14r 8216). Yes, i did, i opened fastag account with icici and duly recharge two times on 24th nov, 2019 for rs 1000/- anr rs 1200/-. Both recharge get failed from online portal of icici-fastag. My fastag account details are as follows; customer id: 11560864, tag accountno.22003642, licence plate no. Wb14r8216. I raised complain several times to resolve the issue for not-credited amount of rs 2200/- but every time i heard from customer service team that it will be resolved within week. Unfortunately no solution yet at all. The complain numbers are as follows; cmp[protected], cmp[protected], cmp[protected], cmp[protected], cmp[protected], cmp[protected], cmp[protected], cmp[protected], cmp[protected], cmp[protected], cmp[protected], cmp[protected]. The payment for these recharge were made from my state bank account, ref. No rsbi[protected]igahnekof6, rsbi[protected]igahnemhm7. I attached the bank statement in this email.
It is my humble request if you could take a necessary action to resolve the issue. I hope that i will get back my faith on icici bank service to continue financial deal in near future.
Thanks in advance. Regards, kuntal