[Resolved] ICICI Bank — credit card applied by icici bank executive without confirmation

Ajaytiwary11

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700065

Hi, i received call today from icici bank for credit card, they said they will offer me a high limit free lifetime card. I informed them that i tried to apply for it online a week ago but it was rejected. I denied to provide any documents again. After taking my details the executive told me she will check and then she will call me.

After 10 minutes when i logged in to my email, there was an email from icici that the application completed online. I just want to know that, when i denied for it how dare your executive applied it online.

Do you guys take everything as joke. I will take this matter to banking ombudsman.

I am attaching the screenshot of the email with call details.

+3 photos

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Mar 7, 2018

Complaint marked as Resolved

Card provided by ICICI bank.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

ICICI Bank Customer Care's response Dear Customer, (Ajaytiwary11)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rfkt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team