ICICI Bank — credit card — buy one and get one offer not able to utilise

Address:

Bangalore, Karnataka

I am not able to avail the offer of buy one and get one movie ticket offer on bookmyshow.

I have tried all the possibilities and several times with specified time band which was being mentioned by the customer care team and i am not able to avail this offer right from the issuance of my coral (Master card platinum) credit card. There must something which needs to be checked with credit card department to make the offer applicable on my card