[Resolved]  ICICI Bank Credit Card — icici bank customer care never listen to customer and grabs the hard money of good clients who pays on time

Address:	144001
Website:	www.icicibank.com

Sir,
I have ICICI Bank Credit card number 4375 xxxx xxxx xxxx, I had Wealth Account, My Client ID is[protected], I paid every payment on time, I many times requested to Customer Care of ICICI Bank at their number [protected], That I need Paper Statement at my Home or my Credit Card Bill, They Told me It will Be Enabled, The Matter is I paid near about 32000/- amount of bill a month ago from where the dispute arose.
I missed a payment of 1190/- in the month March 2018, and bank leveled late fee penalty and finance charges on this, I called at ICICI Bank's customer care, that it happened first time and you can check my track record, that i paid every payment/bill on time and full bill, I never paid minimum mount just paid full, and this happens when I did not received the statement so this payment missed, but they refused to reverse late payment penalty and finance charges, i told him if i can pay near about 32000/- one month earlier then why i will not pay just 1190/- this month, and why i bear late payment when bank did not sent me statement on time. from here the dispute started, i requested them many times on their customer care phone number, but I think ICICI bank have policy that Grab money of innocent customer who are good at payment track record, never listen them, who pay on time, impose penalty on their statement if one time they miss any payment and I think they intentionally dont send statement on time so that customer missed the payment and they impose heavy penalty and make money and bound customer to pay more.
I 5-6 times called their customer support number for reversal of extra charges and told them i am ready to pay full amount. but they denied to reverse the charges . I emailed at their customer care email which is customer.[protected]@icicibank.com on 6 - April 2018, then 10 -April 2018, then 11-April-2018, 13-April 2018, 16 - April 2018, 18-april2018, but they refused to listen and threated me to send my name in CIBIL due to non payment, i told them i am ready to pay and check i always paid on time but why i pay late payment when bank did not send me statement on time. but they refused /listen.
then i send registered letter at their Grievance department. whose Indian postal booking receipt i am attaching here and mentioned all the incident and requested for reversal of all late payment and other charges but I never till date received any answer from ICICI bank Greivance deparment, they just mentioned false address, and never response to Customer Grievance, registtery receipt number is RL A RP[protected]IN to Mr Subhendra Tripathy, ICICI Bank, Grievance Cell, Hydraband, but no any response,
Then I booked my Grievance/complaint regarding all incident online at their website whose number is 000C5aDCJR25RGQ2:Re Level1Complaint / Credit Card, but till date i never received any response, just a regular email about making payment with every month increasing penalty fee and late payment charges, then i emailed to [protected]@icicibank.com regarding all incident and requested them to reverse all charges but still no response, and in the mean time today i come to know they have permanently blocked my card when i called to their customer care department when i wanted to know that i need contact number of any head of the department so i can tell them, how bank officials neglecting customer's concerns, when customer is good at payment and willing to make payment but bank intentionally wants to Grab my hard earned money by imposing heavy penality fee, when bank intentionally failed to deliver statement on time.

Sir, It is requested that just need that and from the day 1 I am requesting bank to reverse my late payment charges, finance charges and i am ready to pay all dues and now one more request just provide me and other customers of the bank statement on time so they can pay on time. and reactivate my blocked card.

Regards,
Hardeep singh