[Resolved] ICICI Bank — credit card penalty complaint | |||||
I have applied for a normal icici visa card without attachment of any kind of service like dmrc icici combo card but icici bank issued me the credit card with dmrc combo. After recieving the card, i have requested to the icici customer care 2-3 times for closing the card but they are not taking any legal action yet. After 1.5 years, the bank have charged me penalty of 2554 rupees without sending me any information. So, please resolve my issue at the earliest so that i can not pay extra charges for closing the credit card. Was this information helpful? | |||||
Oct 27, 2018 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Sep 26, 2018 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d2ct) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||||
 2 Comments | |||||
Comments
Icici bank charged late fee (750), GST(135) once and again interest(2900) and GST(522) for 1 to 2 days delay happened for my credit card bill. So total: 4307/- charged for onetime delay happened. From past 5 years, I am using this card. Every time I am paying on time, but this time as i did balance transfer from another Credit card which I am holding it got delayed for getting the DD. Due to this reason, 1 to 2 days delay happened. When I escaled this issue to the ICICI customer care, they just reversed 750/- alone. Even though I am requesting this is the first time happened, and in future it won't happen and do the reversal of charges atleast what ever charge for interest, they are not responding properly. So i need to escalate this.
ICICI Bank Customer Care's response, Sep 27, 2018
Verified Support
Dear Sree Lakshmi Chenchu,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5d2ct_aaab) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5d2ct_aaab) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
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Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team