ICICI Bank — credit card statement outstanding balance issue

Address:	Bangalore, Karnataka, 560037
Website:	www.icicibank.com

Hi sir,
I am uday here. My complaint is regarding the 'credit card amount outstanding' in the bill it was showing. i have done the transaction at flipkart and the transaction worth price is 9999 on may 2nd. due to some internet issue the payment gateway is pending and amount debited from my credit card account still i didnt get refund to my credit card. and also there is no proof and no 'transaction id' is generated and i didnt get any mail regarding that amount but the statement it self showing outstanding and they are charging interest on that forcing me to pay. i have every thing proofs and mail proof from flipkart side that they haven't receive the money to flipkart and to vendor. but ICICI bank side debited money and asking me to pay with interest. and i have contacted the icici team many times got escalations but no proper response from their side. So i request you to please resolve my issue regarding credit card outstanding amount. and i got mail proof from flipkart side that they didnt receive amount from ICICI bank to vendor or flipkart and 'find the below attached mail proof from flipkart'. So finally i request you to get back my money to my credit card account including interest charges as soon as possible.