ICICI Bank — credit card unnecessary charges

 
2 Reviews
India
 sarika_saxena on Apr 23, 2020
This is reference to credit card which was allotted to me last year with statement that "no annual fees" and till now i have not use this card but i have received bill on each month of rs. 5520/-
I have raised this issue to concern department with below mention sr no. But there is no any resolution i received till now. Customer care said that cpp policy availed by me but i have not avail any policy if you have any acceptance of me regarding this then pls share with me or i will escalate it legally further.
Sr no:[protected]/01/2020 with umesh, resolution time given 5 days
Mr umesh said that to pay amount of rs. 950/- and rest of the amount will waived off agaist above sr but still there is no any resolution i got.
Sr no:[protected] dated 20/03/2020 with mohd r iyaz khan, resolution time given -10 days
Issue is still exist, and days to day late fees are adding on the statement. I have chased several times to customer executive to get it completed but its not done till now,
Highly appreciate if the issue resolve instantly or i will escalate it legally.
I will not pay any outstanding amt against this statement.
Credit card no:- [protected]
Card holder name:- sarika saxena

Complaint Status


[Apr 24, 2020] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response Apr 24, 2020
Dear Sarika Saxena,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Updated by sarika_saxena May 02, 2020
Dear ICICI Bank,

Till now i don;t received any call from your side regarding this issue resolution.

Hope for the positive response from your side at earliest.

Pls get this closed.

Regards
Sarika Saxena
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Regards
CPP Team

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    Customer satisfaction rating
    43%
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    ICICI Bank - credit card unnecessary charges