| Address: | Borivali E ICICI Branch | | Website: | www.icicibank.com |
SR[protected] again closed on 24th Apr 2023 without satisfactory answers. We are ready to accept judgement but with data and not evasive answers given by bank
Chronology of Events:
1.My wife Ms Jagruti Kothare lost 95000 in Cyber fraud on 9th Feb 23
2.SR[protected] launched with ICICI Bank immediately and Borivali E Police Stn informed at 12.30 am on 10th Feb 23.
3.SLA given by bank was 35 days. They took 56 working days and were not settling the SR. We kept continued follow up
4.Finally ICICI Bank closed SR on 13th April with not agreeable findings and no detail with evasive answers
5. We desire details whether it is our fault or issue of lack in Bank process for this UPI transaction.
6. Also noticed was bank had not done KYC of account where money went which was shown on screen but it is being shown by evasive answers that it is customer mistake
7 We desire justice from banking Ombudsman bcoz we are sure this is not our mistake.
8. Want details from bank and not case closing without doing due diligence
9. Inspector Suryakant Mane and Inspector Jagdale of Borivali E police station are contacted
10. Borivali E ICICI Branch Manager Mr Kishor Kotian also aware of this case Was this information helpful? | 
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