Icici Bank — deactivation of wpp plan

 
2 Reviews
 Kanai sarkar on Feb 12, 2019
Hi icici
Last year (2018) on 3rd april a call came and without proper disclosure of information wpp plan was activated and rs1899 charged. I don't want to continue the services as i don't strictly need them.
Name - kanai sarkar
A/c no. - protected
Ref no. - wpp-sr[protected]
Email - varianverma@gmail.com
Please deactivate wpp plan.
Else i'll be forced to complain in consumer court.
Thanks!

Complaint Status


[Feb 12, 2019] ICICI Bank customer support has been notified about the posted complaint.
Updated by Kanai sarkar, Feb 12, 2019
Sir
Last year a call was made to me and without the disclosure of full information one assist plan was activated. Now i don't want it. Please deactivated it from my account.
My name-kanai sarkar
A/c no. - (Protected)
Phone no. - (Protected)
Email - varianverma@gmail.com
Contact me using email.
If you don't deactivate i'll complain in consumer court.
Thanks!
Verified Support
ICICI Bank Customer Care's response, Feb 12, 2019
Dear Kanai Sarkar,

We regret any inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear Kanai,

Greetings from OneAssist!

We're sorry for the unpleasant experience you had. Please be informed, your membership cancellation is in process vide service request number 3974105. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. We ensure no renewal would be done for the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

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    Icici Bank - deactivation of wpp plan