ICICI Bank — deduction of amount for sip and not investing the same in sip

rounak sodhani

from Kolkata, West Bengal

Address:

RATU ROAD BRANCH OF ICICI BANK, Ranchi, Jharkhand, 834001

Bank has deducted inr 5000 each on 22nd aug, 22nd sept and 22nd oct 2019 for sip from my saving account and has not invested the same in sip. Inspite of various communciations at branch level and customer support through emails they are not giving any proper response.in every mail they generate service request number and reply that your query will be resolved in i working day or 3 working day or 6 working day but everytime they say the same and they are not solving my issue. It has been more than 3 months i am communcating with branch manager and more than a month communicating through customer care via email. Till date no response has been given by bank and branch manager. Kindly take action against branch and bank.
Name of bank - icici bank limited
Branch - ratu road branch, ranchi
Branch address - modi heights, shop no 05&06, ratu road, opp all india radio, ranchi-834001
Branch category - metropolitian

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

ICICI Bank Customer Care's response Dear rounak sodhani,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02gpi) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 06, 2019

Updated by rounak sodhani unable to post email at address [protected]@icicibank.com. kinly provide with correct email address.