[Resolved] ICICI Bank — Delay in bill payment

Rebecca Sassoon Dutta

from Mumbai, Maharashtra

Address:	400709
Website:	www.icicibank.com

I had paid my VISA credit card bill from my ICICI bank through net banking. The payment was done 4 days before the due date and the bank has mentioned to make payment 2-3days before payment. The money was deducted from my account on day 1 itself. After 6 days I get a sms that the same amount has been refunded to my account [with no explanation why].

After over 2 months of contacting the different levels of customer grievances at ICICI Bank. I get a reply from Office of Head Service Quality saying that its not their responsibility if the payment has been refunded. Ms. Shailaja Marri hasnt even cared to explain who's fault it is and how i can resolve it.
All she has done is said that ICICI is not at fault and that they are not responsible for any late fees.
I want to know who is responsible and why should I pay late fees when I have made the payment on time.

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Oct 9, 2016

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3h4ey) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team.