[Resolved] ICICI Bank — double charge has been made in toll

Rk15161

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

Yesterday i was heading home and going to cross vanagaram toll chennai, due to heavy traffic the toll person clicked my fastag with the machine, and after moving near to booth they again took the amount from my fastag. I got two messages later i corssed. How this can happen, so requesting to check and revert my amount back to my fastag account.

Etc ac: 20633742

Have attached the message received on the same day with two minutes gap of time.

Thanks
Rajkumar

+2 photos

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Jan 28, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

ICICI Bank Customer Care's response Dear Rajkumar,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5jdid) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team