[Resolved]  ICICI Bank — Extreme Grievance - Account No.[protected] and[protected] of ROSA VERONICA D'SOUZA

Address:

MG ROAD Bangalore

Dear Sir/Madam,

With deep regret I have no other alternative than to address this mail to you. All my efforts and patience with ICICI Bank have been exhausted and addressing my grievance to you is the only alternative I have to solve my problem.

I am a NRI client of ICICI Bank MG Road Bangalore Branch for more than a couple of decades. I am residing in Doha, Qatar.

Furthermore, I transferred Rs 139, 281 to my brother's account with Karnataka bank, Bijai, Mangalore branches on 25 January 2021 without knowing he has closed his NRE account with Karnataka bank. Ever since, I have been literally begging and my cries with ICICI to return the funds to my account have been fallen on deaf ears. I wrote countless mails to ICICI Customer Service, sent online complaint on ICICI website, made numerous calls to my Relationship Manager, made numerous calls to Karnataka bank Manager wrote countless messages on WhatsApp, called Branch Manager of MG Road branch and sent him mail too (should you require proof of all the above messages, will send them upon request). I even sent a mail to CEO and MD of ICICI band Mr. Sandeep Bakhshi on 8 April for which I am awaiting a response as I am not sure if at all I will receive any response. Karnataka bank in their mail dated 8 April 2021 has once again transferred the amount back to ICICI to be credited to my account. This is the 3rd time Karnataka bank has transferred the money to ICICI and ICICI is not taking any action to credit the amount to my account. I requested to provide me the contact details to address this issue. However, other than sending a No reply response no one is taking action or should I say they just don't care what I am going through. I am begging ICICI Bank for my own money.

I am humbly requesting you to take appropriate action and instruct the ICICI Bank to credit the amount to my account. Furthermore, I also request you to arrange compensation of interest for the period plus for the frustration, agony, time and money I spent to resolve this matter.

I am expecting a quick action from you.

Rosa Veronica DSouza

rosaveronica.[protected]@gmail.com
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