[Resolved]  ICICI Bank — Fake marketing promises regarding no joining fee for credit card

I am Lala Ram, working for rajasthan government PSU, was recently issued a "MakeMyTrip" credit card by the icici bank and charged a registration fee for the card for rs 590 incl gst. While issuing the card the marketing executive had promised that this will be a life time free card with no renewal charges and no joining fee will be charged. Also I had not applied for the card, they had got my number from some database which the icici bank must have procurred from somebody. I had said that since i already was having 1 credit card i was not requiring the card. But, the marketing executive pleaded that since it was a life time free card and with no renewal charges, i finally agreed to get the card. However, to my shock and dismay, I was surprised when I checked the credit card statement to find that joining free of Rs. 590 including GST was charged and even late payment charges are also being added for past few months. with the card asking for the card fees. I have requested the company to cancel my card for the same. I hereby ask the consumer rights redressal commitee to compensate me suitably for the distress and mental agony caused to me by the false marketing propoganda by the company and to take strong action against the bank.
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Sep 3, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (388732) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (388732) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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