[Resolved]  ICICI Bank — False credit card offers and misleading applications

I wanted ICICI bank credit card, so I went to online bank's application portal and applied by providing all correct info about myself. My aadhar verification happened and the next screen said the card will be disbursed in 15 - 20 minutes after video KYC.

I was given choices of cards to choose from. Coral and Platinum were lifetime free cards. So I choose coral.

Video KYC happened and I was told that card will be disbursed in 5 to 7 days.
After this a series of phonecalls came from icici bank. They wanted re-kyc and one by one wanted more and more documentation and further procesess.
They said send form 16, then last 3 months bank statement then pan card then wanted me to send and SMS to some number then receive OTP and share it with someone.

Also they told me that Coral is not free, it comes with 500 Rs entry fee and 500 rs annual charges. This is contradictory to what the options page showed.

ICICI bank credit card department are cheaters.
Please cancel my application. I will get the card from other service providers. We don't want your card even if you now offer it for free. Cheater no one.
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Jul 22, 2023
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2023
ICICI Bank Customer Care's response
Dear diff_2013, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0rok9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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