ICICI Bank — fastag blacklist removal

Address:Raigad, Maharashtra, 410210

I had purchased icici fastag for my car no. Mh46z9712 in 2018 but to front glass breakage my tag got damage and requested for new tag. With hundred times follow up on customer care through out year 2019 icici didn’t send me new tag saying it’s in blacklist. Once blacklist is removed we’ll send new tag. Since i was having balance of rs 1000 and no reason for doing blacklist. They always raise complaint saying it will resolve in 72 hours everytime but no solution. Then finally in jan 2020 i closed icici account and purchased hdfc tag, also i received refund from icici. My hdfc tag is also showing blacklist coz icici tag didn't remove old tag from blacklist and just closed the account due to which hdfc tag is also facing problem. Since then i have raised 2 complains in icici to remove tag from blacklist but pathetic service from icici.

Dear customer, your complaint has been registered. Pls use this complaint ref. No. Cmp[protected] for further correspondence with our customer care.

Now my hdfc tag is also causing problem due to bad icici service.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a099yb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Feb 26, 2020
Updated by gauravrpatel
Hello,

[protected]@icicibank.com, not able to do email on this address or why I can't see actual email id. kindly give me proper email id to send icici my concern on Fastag.
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