[Resolved]  ICICI Bank — fastag for icici

Address:122002

I raised a request to replace the fastag as the one i have is not getting detected at tolls. I raised a request on 29th oct. I have called multiple times, talked to a supervisor called, pramod deshmukh. He guaranteed that i will get it on 12/02/2019. Nothing happened, i called fastag services again, talked to zinnia mondal, asked for a manager again, she said i will get a call back later in the evening as all the managers are busy on calls, no call back at all. This is heights of testing someone's patience.

My number: [protected] (Anytime after 3pm)
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Jan 5, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Dear icici team,

My account has been debited with surcharge 5541. I used this card to fill the petrol.

I need a firm answer why this has happened? Why i have to pay extra for my money as government is already promoting digit money.

ICICI Bank Customer Care's response, Dec 3, 2019
Verified Support
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0235i_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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