ICICI Bank — fastag -multiple issues

vikaskgupta3983

Address:

Jaipur, Rajasthan

I am facing below issues:
1. I submitted complaint request on 23rd nov on icici fastag portal, that is still open. No action has been taken on that yet.
2. My fastag is blacklisted. It went in negative balance but i had recharged it with the sufficient amount and now balance is 176.00 on 13th jan but it was still showing blacklisted at toll plazas. I have raised a request for the same on fastag portal.
3. Have tried to call at customer support number[protected] and[protected], but they keep me in waiting for an indefinite time.

My customer id is: 11474220

Pls resolve the issues.

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06299) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jan 18, 2020

Updated by vikaskgupta3983 [protected]@icicibank.com is not a valid email address.

Verified Support

Jan 24, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06299_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jan 27, 2020

Updated by vikaskgupta3983 This is useless...