[Resolved]  ICICI Bank — fastag not received

I registered for fastag on 26 th november through icici fastag website. It was said within 8 days i will receive my fastag but no information about dispatch still. Tried calling to helpdedk number free toll number is invalid, chargeable toll call extends to long time no one attends. Kindly advice where to complaint or by what means i can get my money back. Or else we have file complaint in front of consumer forum?
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Dec 12, 2019
Complaint marked as Resolved 
Initially they processed my fastag by providing serial number later they dispatched it.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02p1f) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dec 06, 2019
Updated by Niva@
what comes [protected]@icicibank.com in the place of [protected] in email id?
Dec 06, 2019
Updated by Niva@
Now i got sms from icici that fastag serial number assigned to one of my fastag cust id *****723. Still One more fastag id *****976 has to get fastag serial number assigned. And then my two fastag has to be dispatched.Kindly support
Verified Support
Dec 07, 2019
ICICI Bank Customer Care's response
Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Dec 07, 2019
Updated by Niva@
thanks for the update waiting
Dec 10, 2019
Updated by Niva@
one fastag acc no. XX1245 was dispatched today.

One more fastag acc. no. XX1982 with tag cust id XXXXX723 has to be dispatched. Kindly do the needful so that next fastag also gets dispatched. Thanks
Dec 12, 2019
Updated by Niva@
Thanks received both fastag today.
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