ICICI Bank — fastag not received

Address:Meerut, Uttar Pradesh, 250004

I registered for fastag on 27 th november through icici fastag website. It was said within 8 days i will receive my fastag but no information about dispatch still. Tried calling to helpdedk number free toll number is invalid, chargeable toll call extends to long time no one attends. Kindly advice where to complaint or by what means i can get my money back. Or else we have file complaint in front of consumer forum?
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2019
ICICI Bank Customer Care's response
Dear Aditya,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02w0c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dec 08, 2019
Updated by Aditya123@
What is protected in ur email add
Dec 09, 2019
Updated by Aditya123@
Still no answer
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