[Resolved] ICICI Bank — fastag recharge issue

Rishabh2311

from Bengaluru, Karnataka

Address:	Bangalore, 560087
Website:	fastaglogin.icicibank.com

Hi team,

I recharged with ₹400 through upi to my icici fastag account no. 21015871 on[protected]:45 but the amount did not reflected on my fastag account.
When i raised a complaint they said you vehicle number is not update so recharge through upi was not reflected, so i updated the vehicle number and the raised the complaint again, this time they said your request is forwarded to concernd team and you will get you refund or it will reflect in your account. But till now i have not received my ₹400 back.
Everytime i call to customer care, they will raise a new complaint and there will not be any action or update after that.
This complaint cmp[protected] has all the required details in their website. I have also attached the screenshot of above complaint. Please take necessary action.

Thanks,
Rishabh gupta
+91-[protected]

+1 photos

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Nov 13, 2019

Complaint marked as Resolved

It is resolved.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Nov 13, 2019

Updated by Rishabh2311 Hi Team,

I did received the amount after one month. I checked the statment and found the return entry. Sorry for the inconvenience caused.
Please make sure to update the ticket as well, because i was following the ticket in portal but nothing was updated there.

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Comments

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from Noida, Uttar Pradesh

Hi i'm Shivani. Few weeks back i entered wrong pin of my debit card more than 3 times and got the pop up that mastercard securecode has been prevented for security reasons. Now I'm unable to do online transaction from then on. I tried calling to customer care centre but no one picked up my call. Kindly advice how to resolve this issue

ICICI Bank Customer Care's response, Nov 11, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0020y_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team