[Resolved]  ICICI Bank — fastag recharge not credited

Address:560093

I have recharged my fastag account through bhim app which is linked to sbi bank account. The amount is deducted from sbi account but not credited to fastag account. I have contacted sbi and confirmed that the transaction is successful from their end.

But there is no proper response from icici bank regarding the same. The customer care staff is useless and they are not able to solve the issue.

The ticket cmp[protected] is open for more than 75 days now.
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Jan 19, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2018
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5iqbn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

I have above bonds from your company taken in 1999 on my son’s name which have matured in August 2018 I am attaching scanned copy of same for your reference .

Request you to please advice how I can redeem the same in his account.
ICICI Bank Customer Care's response, Dec 13, 2018
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5iqbn_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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