ICICI Bank — Fixed Deposits Lien Marked

ashrith.reddy

from Bengaluru, Karnataka

Oct 17, 2022

Address:

Bangalore, Malleshwaram

I have 2 fixed deposits created that are lien marked given an education loan I've taken. I have paid off the education loan entirely 2 weeks ago. However, the lien mark is not being removed by ICICI. The loan department suggests I contact the branch, and I cannot visit the branch given I'm abroad. Customer complaints team is rife with incompetence who responds to me with literally empty emails. Please remove the lien mark as soon as possible.

IFSC: ICIC0000078
Loan No: L1BNG[protected]
FD1:[protected]
FD2:[protected]

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ICICI Bank customer support has been notified about the posted complaint.

Oct 17, 2022

Updated by ashrith.reddy Why does this say its resolved, when its not resolved?

Verified Support

Oct 19, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fop5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 20, 2022

Updated by ashrith.reddy What on earth is [protected]@icicibank.com? Do I use the brackets or not? Or do I insert any text inside the brackets? And why can't you forward this yourself, what's the point of this website if you're just directing me somewhere?

You guys took 10 hours of my time over 10 days for a 10-minute task, for an error you shouldn't have committed in the first place. I'll never ever bank with you ICICI again.

Nov 07, 2022

Updated by ashrith.reddy You incompetent ICICI donkeys.

What the heck is [protected]@icicibank.com? Is that a valid email address? Or do I replace protected with something else inside the parenthesis? Why don't you shut down the business if you're so bad at it?