ICICI Bank — for preclosure iwish rd charged 5000 (as per bank its should be.5% of total balance 16000)

Address:Hyderabad, Andhra Pradesh, 500084
Website:icicibank.com

Hello,

I opened iwish rd with name lic for 6 month period. When i closed the rd total balance was 16000 but i got only 11199. After asking cutomercare phone banking officer they are saying 5000 was deducted as penality.
If you check icici online guideline for iwish for preclouser.5% should be deducted but they are deducting 5000. If proper resolution taken i will take legal action against icici. If any one knows how take legal action please guide me.
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Dear sir,

i am Pay direct card holder. please let me know hoe to check my balance.
my card no is [protected].
my mobile no is +91 [protected].

thank you,

Praful Mistry

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