[Resolved] ICICI Bank — fraud made my one assist plan

kajal bansiwal

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110059

Hi,

I created a new savings account with ICICI bank. After few days i got to know that they activated a one assist plan on my account. They debited Inr 3399 from my account in two transactions one is of Inr 1500 and another of Inr 1899 without my permission. I want full refund because i havnt made any transaction even though i was not informed about this plan. This comes under fraudlent act.
Date of transaction - 3rd april 2018
Plan - one assist plan
Relationship no - 4088967

Regards,
Kajal

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May 16, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2018

ICICI Bank Customer Care's response Dear Kajal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4z612) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

Ninan Muthalaly Luke

Hi,
Last year June ICICI and oneassist had activated on one assist plan on my account and deducted 1899 Rs from my account
I had raised a complaint last year itself to terminate my plan, since it was initiated without my approval and i have got a partial refund of 500 Rs last year. This year also Rs 1899 was deducted from account without any intimation
Please terminate my plans with immediate effect and refund the entire amount ASAP. Let me know, if you need any further clarifications, I will be available in mobile number mentioned in the signature.
OneAssist Relationship Number : 2249911
regards,

Ninan M Luke
[protected]