ICICI Bank — fraud of online shopping through icici bank debit card

Address:

Gautam Buddh Nagar, Uttar Pradesh, 273412

Dear sir,
This is to reference to one of my complaint against one of the online transactions happened by un-authorized person, on 5th sept 2017,
Three transactions were happened @ 3:06, 3:08 and 3:11 pm with the amount rs 5000, 4000 and 600, respectively by the payment gateway, "iin/i-debit/pay point", as i was getting messages to my registered mobile without any otp and without my intervention, immediately after that i have blocked my debit card through online banking.
Soon after that i have raised compliant to customer care against this fraud trascations and they have logged a compliant and issued me the complaint number sr[protected]. Next day we walked into the icici bank, gola branch gorakhpur u. P, near to my home, and filed dispute form along with the my details.

After 4 days, i, e on 09th sept 2017, i just got a message that "dear customer, dispute for inr 9600 on account xxx8204 has been declined as the transaction was authenticated with a 3d secure pin" and no other call to me or mail about this fraud transactions.

I would like to file this case with cyber crime, please share me merchant details against these transactions, so that we can easily trace the fraudulent user and location from where he has done this
Transcation. But icici banknot given merchant details. Please help

Thanks & regards
Zurreyab ahmad
Mob. No.- [protected]
Email id.-ahmad. [protected]@gmail.com