[Resolved]  ICICI Bank — Fraud Transaction of 2199 on 07-Nov-20

Hello ICICI Bank,

My account:[protected]

"A purchase of INR 2, 199.00 has been made using your Debit Card linked to ICICI Bank Account XX514 on 07-Nov-20. Info: IIN*I-Debit*SI ."

That customer care no only allows blocking my own account. Others don't work.

I think this is that oneassist or card protection thing, I've told so many times from the last 2-3 years to stop it, but if this time it's not resolved and refunded, I'll consider terminating my services here, cannot give money for no reason without my knowledge.
Please fix this ASAP.

Thank you.
Was this information helpful?
No (0)
Yes (0)
Nov 7, 2020
Complaint marked as Resolved 
ERM contacted me and assured it'll be refunded in 5 days.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16xb1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23606
    Pending
    2070
    Resolved
    14213
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information