[Resolved] ICICI Bank — fraudly charge processing fee

Sunilkumarsun

from Mumbai, Maharashtra

Address:

Sector 61, Gautam Buddh Nagar, Uttar Pradesh, 201301

I applied for home loan but my project was not registered to icici so icici is not authorized to provide me loan but icici executive take processing fee cheque and claim also. Icici sale manager also given commitment for refund but after 4 month no refund and now he is refuse to give refund.

I mail two three time for refund but no single reply received from manager level person. I also request to customer care but they also saying that non refundable fee.

I want to know that if no processing activity done by icici because project is not registered so why they deduct amount from my account on the naam of processing fee.

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Mar 1, 2020

Complaint marked as Resolved

Refund not receoved

ICICI Bank customer support has been notified about the posted complaint.

Mar 01, 2020

Updated by Sunilkumarsun Customer care saying that no refund because it's process because without charge we can't do any thing. But can icici tell me if project not registered so why you charge. It's a fraud activity.

Verified Support

Mar 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09oti) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Mar 03, 2020

Updated by Sunilkumarsun I am already send many mail to customer care but still not solution. my loan ref I'd is [protected].

Mar 05, 2020