[Resolved] ICICI Bank — grid authentication disabled message is printed, even after entering the correct grid values

Lavanya Karnam

from Mumbai, Maharashtra

Address:

560100

Myself k. B. Lavanya, unable to perform online transaction.
When i submit the request i am getting grid authentication disabled message every time.
Kindly note, this is new card and i am not able to perform the transaction now.
— show stopper

User id: karnamblavanya

Kindly resolve the issue on priority as i have to transfer money. Emergency.

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Jun 8, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

ICICI Bank Customer Care's response Dear Lavanya,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a50w39) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team