[Resolved]  ICICI Bank — hl emi refund request on duplicate deduction

Address:

Sector -18 Koparkhairane, Navi Mumbai, 400709

Dear team,

Very serious issue with icici bank!

My home loan emi is scheduled on 5th of every month. Unfortunately, this month i. E. 05th may, 2019 emi bounced due to insufficient funds in my account (Salary delay).

But i made payment on 09th may, 2019 (Receipt attached) with late payment charges (Penalty). For this icici bank fellow called me 2 times to make payment immediately.

Even after this, scheduled emi amount 21441/- again debited on 16th may 2019 why?

I called customer care, they said it is again deducted because of emi bounced on scheduled date, that generates an alert to another team so that team deducted again your emi. But why?

Answer the below questions from icici bank

Question-1: why, that team (Who deducted) doesn't have any update if customer has already paid the amount? Since its major issue with bank.

Question-2: in future, if again emi bounced! Should i make the payment by online/offline or should i wait for auto debit after 1-2 weeks as happened. I know bank will never say to wait.

Question-3: if i'll not satisfy with your answer of this email, i'll transfer my home loan to some other bank and please help on this. Since its big mistake made by bank with customer.

Now refund my additional amount that is deducted on 16th may 2019 (In full).