[Resolved]  ICICI Bank — ICICI Bank- Correction in Surname

Address:

560003

I have opened an account with ICICI bank more than 7 years ago. My Last name is spelt Ramanagoudar but it was wrongly printed as Ramangoudar in my old PAN card and his account was opened by ICICI bank in the Last name Ramangoudar. I recently noticed this mistake and approched the bank to get it corrected but ICICI Bank asked me to provide a gazette notification for change of name even though he provided them with a PAN card and Adhaar Card with his name spelt as Ramanagoudar. They refused to correct the spelling.

Despite all the professionals at its disposal the bank does not seem to understand that variations to the spelling of a name and change of name are two different matters. A name may be spelt differently on different documents as the typists were not very careful in the old days so different spellings of a name may prevail at the same time whereas a change of name is a conscious decision by an individual to alter their name on a given date. The matter was escalated within ICICI bank but I keep getting a reply that gazette notification is required. I keep saying to them that he has not changed his name but they don't seem to have commonsense.

I had the same problem with some of accounts in the Public Sector banks but they rectified my name across the counter based on his Adhaar and new PAN card. The public sector banks seem to understand the difference between variations in spelling of a name and change of name. ICICI first told me it was RBI requirement then when I confronted them with the process in the Public Sector Banks they changed their position and said it was their own Bank policy. They seem to have no provision for name correction only change of name as they don't seem to understand the difference between the two.