[Resolved] ICICI Bank — Icici bank debit/credit card fraud

deba2016

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka, 560001

I received a call from a lady with the idea mobile no.- [protected]on 29th sept.2016 at around 1 pm, claiming to be from icici credit card team. She convinced me that for my credit card redeem points, there will be a cash back amount of inr 4, 500/- and she was able to get my credit/debit card details over the call/discussion along with otp that i received during this call.

After few minutes, i received a message on my registered mobile no. That there has been 02 transactions which are as below:

1. Vin*ideamoney-inr 2500/-
2. Vin*airtel money - inr 4500/-

After this i immediately tried to call the lady back on her number - [protected] and it was not reachable/switched off.

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Nov 4, 2016

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

ICICI Bank Customer Care's response Dear Customer,

We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details in case you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

Regards,
ICICI Bank Customer Service Team