[Resolved]  ICICI Bank — ICICI Bank - Demat Account charges

Address:

Paras Trade Center, Gurgaon

I am Anirudh Jain, I have been with ICICI bank since 2019. On[protected], INR 481.83 was deducted from my account without any alert message. I was not informed by my RM or any other representative for the opening of the Demat account. On[protected]at 02:00 pm, I received an email stating that the charges of the Demat account are billed for the amount of INR 826. This is the time when this came to my notice. I registered a complaint on the online portal of ICICI Bank (Level-1). Only the auto-generated emails were received. Then on 15th May 2021, I emailed customer.[protected]@icicibank.com for the issue. But again the irrelevant reply was received. On 18th May 2021, I wrote an email again about the past replies and about the issue still persists. On 21st May 2021, again I emailed the issue mentioning all the ticket numbers I've raised on the portal and reply I received. I also stated that no Level -2 number is generated while submitting the complaint. Then on 24th May 2021, I received a call from a representative where I told the whole issue and how it disturbed me during the pandemic time. Post that, I received an email stating that I have to submit the charges and they will be refunded on a pro-rata basis. While I stated that the Demat account is opened without my acknowledgment. I have debited my whole amount from the salaried account, post that I received an email stating that the Bank representative (SM) has contacted and convinced me to the applied charges and told me the steps to close the account. Instead, I have already told the SM on call as well as on mail that I will not bear any charges and I will not initiate any request of closing the Demat account as it is opened without my acknowledgment. Now, on 10th July 2021, I received an email stating the outstanding amt and that I have to deposit the charges in 30days.

I request ICICI Bank to look into this issue and credit back all the charges they have deducted in the name of the Demat account.

PFA the screenshots of the mail and debited amounts.