[Resolved]  ICICI Bank — ICICI Bank Imps fund transfer-timed out, money debited, but not credited in beneficiary

I transferred Rs 27, 000 through IMPS on 01st Mar 2021 at 16.35 from ICICI A/C to HDFC bank A/C.

Transaction Remark : MMT/IMPS/[protected]

The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

But I got a message that said

"Dear Customer, IMPS Txn Ref[protected] for Rs.27, 000.00 is timed out at Beneficiary Bank on 01-Mar-2021 16:35:34. Txn status will be updated by Bene Bank in 3 working days.."
Was this information helpful?
No (0)
Yes (0)
Mar 2, 2021
Complaint marked as Resolved 
credited in benificiary acc just now
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23610
    Pending
    2047
    Resolved
    14236
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information