ICICI Bank — Icici bank one assist scam

Address:

KVALKINARU, TIRUNELVELI DST

My Mom has Savings account in ICICi Bank . She is not used to digital accessing including ATM. though she is using the savings account more than 10 years she didnt had debit card last week only she applied for debit card.

last week she received a call for card protection plan. the representative talked 5 mins but didnt told about any charges or fee. at the end the call my Mom "REFUSED FOR THE SERVICE" . she said she will not use card.

2 days before 1899 Rs deducted from her account. she enquired to the bank but they said they dont know about that. yesterday she received a courier from assist about a card protection plan. she took that receipts went to bank but still they didnt helped her not even supporting to lauch a complaint ?. they pretending that they dont know about any service..?

this is a ORGANISED SCAM and they are targeting innocent and Rural living people.

I am writing this to know what is the feasible way to cancel the policy and get back the money.