[Resolved] ICICI Bank — icici bank savings account atm transaction decline - hidden charges

ashokrajbathu

from Hyderabad, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.icicibank.com

Icici bank is cheating customers by by implementing lots of hidden charges with the bank. There are no information provided to bank through any mode of communication. Example is atm transaction decline charges.

They are deducting rs. 25 for each transaction decline for any of the mentioned cause below.
Causes:

1. Insufficient balance in customer salary account (For all types of account)
2. If there is no money available in the atm.
3. If the atm having only 2000, when customer tries to withdraw 500.

In this scenario also, icici bank is collecting atm declination charges from customer. Ridiculous process of icici bank. This is the example of the very dissatisfying act of the bank.

Heights o[censored]nethical behavior of the organization.

Not happy at all with the nature of service of icici bank.

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Aug 29, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2017

ICICI Bank Customer Care's response Dear Customer, (ashokrajbathu)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ct1f) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team