[Resolved]  ICICI Bank — icici charged a amount for not using debit transaction

Address:Nilgiris, Tamil Nadu, 643012
Website:ICICI Bank coonoor branch

We had received a debit card for opening a new bank account last year.
We didn't utilize it from date we received till now, since it was not required.
But now an amount was deposited and they had charged some amount. Regarding this we questioned and they were saying it was been deducted for no transaction done by the debit card so they had charged it seems. If you are providing card and expect a transaction if we don't then bank will deduct money without any intimation to customers. Then provide a call or sms alerting the customer do debit card transaction using our icici bank debit card else we will charge you from the money in your account.
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Sep 22, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2018
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5aepx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

I have recharge my jio no on 04/08/2018 with the amount of 349.The amount was debited in my account. But recharge has not been done. Kindly refund my amount. Do need full

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