[Resolved] ICICI Bank — icici - ecs return charges

Ramalakshmi R

Address:	Chennai, Tamil Nadu
Website:	www.icici.com

Last month, I transferred my loan amount from a different bank to my ICICI Current Bank account on 12.02.2018, unfortunately it was -200 than the actual amount (my mistake).
My due date was 15.02.2018, so YES Bank tried to deduct my loan amount since it was insufficient balance, ICICI deducted 413 twice in 2 weeks on February which i assumed was deducted because of the bounce back.
But, this month I had transferred the actual amount (infact more than needed) 2 days before and my due date is 15.03.2018 however ICICI has again deducted 410 and 373 today from my account which has really caused inconvenience to me.

Can someone please explain, why this is happening and how to stop this in future or the best way to get rid of it.

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Mar 13, 2018

Complaint marked as Resolved

Tried contacting the customer after waiting for 30 min and got a chance to speak with them. The Banking officer and the Manager tried their best to help me out and provided me all the necessary information. It was the YES Bank who had tried to touch my account even after paying the loan due amount, I have been advised to contact them and the recent transactions will be taken care.

ICICI Bank customer support has been notified about the posted complaint.

Mar 13, 2018

Updated by Ramalakshmi R I have been deducted Rs.412/- today again, please can someone from ICICI look into it and get back to me.
Unable to reach the customer care as well..