ICICI Bank — icici fastag not delivered

I've applied for fastag on icici fastag portal on november-27, 2019.
In the portal i could see that customer id is xxxx is activated.
But have not received fastag yet in my communication address. Also we are unable to reach customer care over phone line/email.
There is communication from icici

I would request icici bank to look into it and be customer friendly...
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2019
ICICI Bank Customer Care's response
Dear Manjunath,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02w0l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dec 08, 2019
Updated by manjunath KE
Required details are provided in above Complaint...I request you to act ...

Above answer is not the solution for my query...

By the by provide valid email id atleast
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