[Resolved]  ICICI Bank — icici fastag service problem

Address:

600075

I've registered for fastag with icici on 29 nov and got sms from icici saying my account got activated on 29 nov 2019 5 pm. After then i downloaded icici bank etoll payments mobile app and recharged rs. 1000 through this application from my icici bank account. But i still can’t see this amount reflecting into my fastag vehicle balance. So i have raised complaint on 2 dec 2019 and got an update from customer care saying i'll get a response within 15 days. But till now i haven't got any response. Whenever i can customer care they say like they will raise a new complaint and escalate this case to higher management and i'll get a response in 3 days. Still no response from anyone. Even today also i called customer care they said the same. How come icici doesn't have any escalation matrix for fastag service? When i ask fastag customer care, they said like there is no other contact except them. Even there is no email address to send/escalate our complaint details. So in that case if a issue is not getting resolved by first level customer care how can a customer reach out to next level person? Is there any way i can get my amount added to my fastag balance or revert back money to my icici bank account. As customer care said, i've already attached my icici bank statement with the complaint.

Fastag complaint no - cmp[protected]